Sonia Dyer
Codrington Village ,Barbuda
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ACB Caribbean
St. John's , Antigua
05.2017 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier
Island Beehive
St. John's , Antigua
06.2016 - 05.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Education
Bachelor of Science - Business Management
University of The West Indies
Barbados06-2016
Associate of Science - Humanities
Antigua State College
Antigua 06-2012
High School Diploma -
Sir Mc Chesney George Secondary School
Barbuda 12-2010
Skills
- Consultative Sales
- Data Entry
- Report Generation
- Data Collection
- Customer Service
- Report Preparation
- Problem-Solving Abilities
- Documentation
- Microsoft Excel
Timeline
Customer Service Representative
ACB Caribbean
05.2017 - Current
Cashier
Island Beehive
06.2016 - 05.2017
Bachelor of Science - Business Management
University of The West Indies
Associate of Science - Humanities
Antigua State College
High School Diploma -
Sir Mc Chesney George Secondary School
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