Talya Abraham
Saint Johns
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Westrading Company Limited
Utility Drive Cassada Gardens
02.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Travel Sales Agent /Customer Service Representative
AGA Distributors LTD
05.2017 - 09.2019
- Duties Include
- Assess customer needs, and upsell products and services to maximize sales.
- Answer inbound calls per day and direct them to designated individuals or departments.
- Escalate customers' concerns, store issues, and inventory requirements to supervisors.
- Educate customers about the products that are being sold.
- Advertise the company and its products outdoors.
- Creating invoices, sales receipts, making payments, recording deposits, and creating credit notes in QuickBooks Accounting.
- Posting invoices, making payments, and creating credit notes in Peach Tree Accounting.
- Updating ABST.
- Answering phone calls and taking orders.
- Preparing daily deposits to the bank.
Reservation Agent/Airport Rep
St. James Travel and Tours
12.2019 - 02.2019
- Duties include:
- Entering Reservations.
- Reconfirming information with team members.
- Reconfirming transfer arrangements with relevant persons at the hotels and airport.
- Completion of all necessary paperwork and weekly reports.
- Manage all written and verbal communication skills with guests and suppliers to book, cancel, or change reservations.
- Electronic and hard-copy filing.
- Assist with special projects, as assigned.
- Airport Duties.
- Proactive, customer-friendly approach to providing Meet and Greet services, and representation services for St. James Travel and Tours clients.
- Provide meet-and-greet assistance on the client's departure for all departing airlines.
Customer Service Representative
Lime St. John’s Antigua
12.2014 - 01.2015
- Duties include:
- To assist customers in purchasing phones and SIM cards.
- To assist customers with any issues they are having with their phones.
- To introduce customers to post-paid and prepaid plans.
Education
Antigua State Collage - Communication Studies, Tourism, Law, and Sociology
Antigua State Collage
Golden Grove01.2016
High School Diploma - CXC (8 subjects including Math and English)
Christ The King High School
Old Parham Road 01.2014
Certificate in Human Resources Level 1 -
University of the West Indies Open Campus
Certificate in QuickBooks Accounting Level 1 -
Skills
- Effective Time Management
- Effective Communication
- Cross-Functional Teamwork
- Customer Support Proficiency
- Proficient in Computer Applications
- Detail-Oriented Analysis
- Enthusiastic Demeanor
- Sales Performance Focused
- Practice Patience in Challenges
- Problem-Solving Skills
- Effective Sales Techniques
References
- Linda Maynard, 775-6697
- Samantha Hazlewood, 775-6851
- Rochelle Phillip, 775-1395
- Nabia Martin 722-3973
Certification
Certificate in Human Resources Level 1 at the University of the West Indies Open Campus
Certificate in QuickBooks Accounting Level 1
Timeline
Sales Representative
Westrading Company Limited
02.2024 - Current
Reservation Agent/Airport Rep
St. James Travel and Tours
12.2019 - 02.2019
Travel Sales Agent /Customer Service Representative
AGA Distributors LTD
05.2017 - 09.2019
Customer Service Representative
Lime St. John’s Antigua
12.2014 - 01.2015
Antigua State Collage - Communication Studies, Tourism, Law, and Sociology
Antigua State Collage
High School Diploma - CXC (8 subjects including Math and English)
Christ The King High School
Certificate in Human Resources Level 1 -
University of the West Indies Open Campus
Certificate in QuickBooks Accounting Level 1 -
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