Theodore Pearce
Antigua
Summary
Service-centric Restaurant Supervisor with adequate experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
27
27
years of professional experience
Work History
Restaurant Supervisor
Rocks Group (Rokuni)
11.2022 - Current
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Enhanced team performance with regular evaluations and constructive feedback.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback. (Team Building, social gatherings and bonding techniques)
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance. ( Sequence of Service, Wine and Spirit Training, proper cutlery setup etc.
- Input daily sales report.
- Daily breakdown of events, (End Of Service Report) EOS.
Bartender
Rocks Group (Sheer Rocks)
11.2015 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Sea Dreams Antigua
10.2014 - 02.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Water Sports Attendant
Blue Waters Resort And Spa
11.2009 - 01.2011
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Sailing Lessons
- Wave Runner
- Swimming Lessons
Entertainment Staff Member
Jolly Beach Resort & Spa
08.2006 - 08.2008
- Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
- Enhanced audience experience by facilitating engaging and interactive activities during live events.
- Established positive relationships with local businesses, securing valuable partnerships for future collaborations.
- Ensured safety compliance across the venue by regularly reviewing protocols and conducting staff training sessions.
- Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
- Elevated guest satisfaction ratings through consistent delivery of high-energy performances that captivated audiences from start to finish.
Sales Clerk
Tropic Wear (Levis)
07.1997 - 01.2003
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Education
Managerial Course Level 1
UWI
06.2023
High School Diploma -
Bryant House Schools
Ottos New Town Antigua06.2000
New Silvercity Secondary School Guyana
Upper Demarara-Berbice, Guyana12.1996
Watook Day Primary School
08.1993
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Wine Training
- Dj (Weddings, Parties, Clubs, Bars,)
- Event Manager
Timeline
Restaurant Supervisor
Rocks Group (Rokuni)
11.2022 - Current
Bartender
Rocks Group (Sheer Rocks)
11.2015 - Current
Bartender
Sea Dreams Antigua
10.2014 - 02.2015
Water Sports Attendant
Blue Waters Resort And Spa
11.2009 - 01.2011
Entertainment Staff Member
Jolly Beach Resort & Spa
08.2006 - 08.2008
Sales Clerk
Tropic Wear (Levis)
07.1997 - 01.2003
Managerial Course Level 1
UWI
High School Diploma -
Bryant House Schools
New Silvercity Secondary School Guyana
Watook Day Primary School
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