Sales Clerk
Wang Shopping Centre
Therese Mills
St. John’s
Summary
Multi-talented focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Overview
Work History
Front Desk Receptionist
Antigua Trades & Labor Union
Pegasus Technologies
Customer service Representative
Dixie Operations
Customer Service Product Trainer
Global Management Infrastructure LTD
- Onboard, shadow and assist new and seasoned employees based on individual or team needs.
- Action training requests or tasks received from Training Team Leads or other departments.
- Design, deliver and maintain trainings and training materials.
- Proactively identify knowledge gaps and offer appropriate solutions.
- Remain knowledgeable and up-to-date to ensure accuracy of training content.
- Proactively provide regular updates on training tasks and agent training progress between Leaders (e.g. Training or Support leaders) and other Trainers
- Actively participate in department or other meetings (e.g. platform meetings, workshops)
- Administrative tasks.
Education
Bachelor of Science - Psychology
Ashworth College
Online Study05.2026
Associate of Science - Social Sciences
Antigua State College
Golden Grove06.2013
High School Diploma -
Ottos Comprehensive Secondary (2005-2011)
12.2011
Skills
- Goal-Oriented
- Cash Register Operation
- Organization
- Sales expertise
- Complaint resolution
- Staff education and training
- Customer Service
- Customer Relations
- Performance Improvement
- Relationship Building
- Customer Needs Assessment
- Customer Success Management
Accomplishments
- High School Diploma
- Certificate for the Business Sensitization Program -2010 and 2011
- Certificate for Outstanding Performance in the June 2011 CXC Examination
- Tracy Benn Award of achievement for Most Outstanding Student for O.C.S 2011
- Prime Minister Award for the Graduating Class of 2011
- Dixie Operations outstanding support agent 2014
- Dixie Operations outstanding support agent 2015
- JCI Antigua Impromptu Speaking champion 2020
- JCI West Indies Public Speaking champion 2020
Skillsandqualities
- Reliable and responsible
- Good communication skills
- Computer literacy skills-fluent with Microsoft packages
- Good team player and able to work as an individual
- Great punctuality
- Excellent customer service skills
Activities
- Member of the Antigua State College Circle International (2011-2013)
- Social Director for the Antigua State College Circle K International (2012-2013)
- Secretary Wadadli Altezza
- 64th President of JCI Antigua
References
- Senator Shenella Govia, 4645056
- Janelle Saunders, 7717775
Timeline
Sales Clerk
Wang Shopping Centre
Front Desk Receptionist
Antigua Trades & Labor Union
Pegasus Technologies
Customer service Representative
Dixie Operations
Customer Service Product Trainer
Global Management Infrastructure LTD
Bachelor of Science - Psychology
Ashworth College
Associate of Science - Social Sciences
Antigua State College
High School Diploma -
Ottos Comprehensive Secondary (2005-2011)
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