Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiffany Najilla Barrow

St. Johnston's Village, St. John’s,Antigua

Summary

Dynamic Customer Support Supervisor with proven expertise at YSI Ltd in enhancing team performance and customer satisfaction. Skilled in queue management and team collaboration, I excel in resolving complex issues, fostering loyalty, and driving retention. Proficient in QuickBooks, I bring strong organizational and communication skills to deliver exceptional service.

Overview

7
7
years of professional experience

Work History

Customer Support Supervisor

YSI Ltd
07.2024 - 02.2025
  • Manage the queues and assign tasks to ensure there is adequate coverage across all channels (emails and chats).
  • Provide support and assistance to agents with challenging queries.
  • Handle customers' complaints and concerns via emails and chats with professionalism and empathy, achieving high customer retention and loyalty.

Escalation Coordinator/ Customer Support Agent

YSI Ltd
04.2022 - 06.2024
  • Ensure the notifications of escalation from other departmetnts and agents are promptly addressed
  • Answer emails and chat requests from customers in a timely manner, and accurately provide support and information.
  • Assist supervisors and team leaders with shift coordination, and provide support to my teammates.
  • Provide basic technical support for customers using software and websites.

Customer Service Representative

Dixie Operations Ltd.
04.2019 - 04.2021
  • Provide prompt responses to customers' queries via email, phone, and live chat.
  • Carefully review and analyze KYC analysis for withdrawals, account approval, and reactivations.
  • Carefully review and analyze customers' accounts for the withdrawal process.
  • Ensure customer satisfaction is met in a professional and empathetic manner.

Administrative Assistant

Fresh and Eazy Neighborhood Groceries
02.2018 - 04.2019
  • Pleasantly greet customers via phone or in person.
  • Assist with the maintenance of QuickBooks accounting records.
  • Diligently file all customer invoices.
  • Correctly enter inventory into the I-Retail backend system.
  • Assist with cashier duties when needed.

Education

Diploma - Accounting, Business Management and Economics

Antigua State College
Valley Road
07-2012

High school diploma - CXC Passes in Mathematics, English Language, Principle of Accounts, Principle of Business, Physical Education, Agriculture Science And Information Tech.

All Saints Secondary School
All Saints Village
06-2009

Skills

  • Knowledge in Microsoft Word, Excel, PowerPoint
  • Team collaboration
  • QuickBooks
  • Organizational skills
  • Communication skills
  • Team-building skills
  • Cashier and Bookkeeping skills
  • Queue, task and time management
  • Customer support

References

  • Mr. Mikhael Watson, 1268-736-9208
  • Mr. Corey Issac, 1268-464-8884
  • Mr. Alister Spencer, 1268-764-1276

Timeline

Customer Support Supervisor

YSI Ltd
07.2024 - 02.2025

Escalation Coordinator/ Customer Support Agent

YSI Ltd
04.2022 - 06.2024

Customer Service Representative

Dixie Operations Ltd.
04.2019 - 04.2021

Administrative Assistant

Fresh and Eazy Neighborhood Groceries
02.2018 - 04.2019

Diploma - Accounting, Business Management and Economics

Antigua State College

High school diploma - CXC Passes in Mathematics, English Language, Principle of Accounts, Principle of Business, Physical Education, Agriculture Science And Information Tech.

All Saints Secondary School

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Tiffany Najilla Barrow