TRUEDIAN PRINCE
Bathlodge
Summary
Utilized strong communication, problem-solving, and organizational skills to maintain high standards of service excellence in customer support and security operations.
Overview
16
16
years of professional experience
Work History
ATM Custodian
Special Security Services
01.2024 - Current
- Respond to bank requests, replenish ATMs, troubleshoot faults, maintain cash security, and document service activities.
Customer Support Agent
YSI
10.2024 - 01.2025
- Assisted customers via chat, resolved account access issues, and troubleshot website problems.
Assistant
Special Security Services
03.2023 - 01.2024
- Managed incoming call operations to ensure efficient communication.
- Resolved customer complaints by actively listening and implementing tailored solutions.
- Streamlined customer request processing and relayed pertinent information to relevant departments.
- Write reports to further improve department
Customer Service Representative
NCO Financial Services
02.2016 - 06.2018
- Managed incoming calls to ensure prompt and professional customer service.
- Facilitated customer account access by verifying provided information.
- Diagnosed and resolved issues with customer devices to ensure optimal functionality.
- Facilitated information collection to process customer bill payments.
- Resolved customer complaints by implementing effective solutions and enhancing service quality.
Hostess
Jolly Beach Resort & Spa
01.2014 - 01.2015
Customer Service Representative
Town House Megastore
01.2011 - 01.2012
Education
High School Diploma -
Ottos Comprehensive Secondary School
Ottos undefined
Christian Faith Academy
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Thornton Primary School
Skills
Customer Service
ATM Operations
Microsoft Office
Communication
Conflict Resolution
Multitasking
Confidentiality
Problem Solving
Personal Information
- Date of Birth: May 10, 1992
- Nationality: Antiguan
Timeline
Customer Support Agent
YSI
10.2024 - 01.2025
ATM Custodian
Special Security Services
01.2024 - Current
Assistant
Special Security Services
03.2023 - 01.2024
Customer Service Representative
NCO Financial Services
02.2016 - 06.2018
Hostess
Jolly Beach Resort & Spa
01.2014 - 01.2015
Customer Service Representative
Town House Megastore
01.2011 - 01.2012
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Christian Faith Academy
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Thornton Primary School
High School Diploma -
Ottos Comprehensive Secondary School