Hi, I’m
Vereen Richards
CSR/Baker/Chef
St. John's,Antigua
Summary
I am writing to express my interest in the VIP Host position at Yellow Social Interactive. With a solid background in customer service and fraud management and a keen interest in the gaming industry, I am excited about the opportunity to contribute to your team and support seamless integrated experiences for your VIP clients.
In my previous role, I honed my skills in customer service by resolving a wide range of inquiries and issues efficiently and empathetically. My ability to communicate effectively and provide exceptional service was recognized through multiple commendations from customers and supervisors. This experience has equipped me with the patience, problem-solving skills, and attention to detail to ensure customer satisfaction in a dynamic environment like Yellow Social Interactive gaming.
I am particularly drawn to the company because of your innovative approach to combining social interaction with gaming. I am eager to bring my customer service and fraud management expertise to your team, ensuring players have a secure, enjoyable, worthwhile experience.
I appreciate your consideration and look forward to discussing how my skills align with the Company’s goals.
Regards,
Vereen Richards
Overview
17
years of professional experience
Work History
The Pequot
Expeditor/Line Chef/Pastry Chef and Pantry Chef
01.2022 - 01.2023
Job overview
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
- Monitored inventory levels and placed re-order requests when necessary.
- Monitored daily operations within the restaurant ensuring compliance with safety regulations.
- Organized storage space for incoming goods in an efficient manner while adhering to safety standards.
- Reviewed customer specifications for each order .
- Verified purchase orders, invoices and packing slips for correctness.
- Coordinated service for food runners and other kitchen staff.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Provided mentorship and guidance to new kitchen team members.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
Organic Krush
Line Chef / Pantry Chef
01.2021 - 01.2023
Job overview
- Managed multiple tasks simultaneously while maintaining speed and accuracy in production.
- Inspected supplies, equipment, or work areas to ensure conformance to established standards.
- Maintained a high level of cleanliness and organization in the kitchen area at all times.
- Checked all dishes before they left the kitchen to ensure that they met quality standards.
- Trained new line cooks on proper techniques for preparation of dishes.
- Communicated effectively with other kitchen personnel to coordinate meal preparation activities.
- Coordinated food preparation and timed completion to allow on-time serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
Dixie Operations Limited
Bingo/Sports/Support/US Fraud Specialist, Customer Support Representative
01.2017 - 01.2021
Job overview
Budget’s Rental Company
Customer Support Representative
01.2015 - 01.2017
Job overview
Antigua Public Utilities Authority
Junior Electrical Support Engineer
01.2006 - 01.2008
Job overview
Education
University of the West Indies
Effective Management & Leadership & Digital Brand Management
University Overview
Antigua & Barbuda Hospitality Training Institute
Culinary Arts Associates Degree Program
University Overview
Antigua State College
Construction Engineering
University Overview
Princess Margaret Secondary
University Overview
Skills
- Customer Service
- Phone Etiquette
- Persuasive
- Empathetic
- Adaptable
- Patient
- Problem-solving
- Initiative
- Negotiator
- Hospitable
- Multi-tasking
- Strategic Planning
- Fraud Detection
- Anti-Money Laundering
- Cashouts Processing
- Account Management
- Technical Troubleshooting
- Promotional File Creation
- Communication
- Training
- Event Organization
- Sales
- Upselling
- Greeting Customers
Fraudandaml
Fraudandaml
- Able to spot an illegitimate document
- Knowledgeable on all aspects of A.M.L.s
- Processing large and small Cashouts
- Assist members in registration of new accounts
- Account closures
Trainingandskills
Trainingandskills
- Customer Service & Phone Etiquette
- Persuasive
- Empathetic
- Adaptable
- Patient
- Superb Problem-solving skills
- Ability to use initiative
- Charmer
- Negotiator
- Hospitable
- Great multi-tasker
- Strategic Planner
Cover Letter
Cover Letter
I am writing to express my interest in the VIP Host position at Yellow Social Interactive. With a solid background in customer service and fraud management and a keen interest in the gaming industry, I am excited about the opportunity to contribute to your team and support seamless integrated experiences for your VIP clients. In my previous role, I honed my skills in customer service by resolving a wide range of inquiries and issues efficiently and empathetically. My ability to communicate effectively and provide exceptional service was recognized through multiple commendations from customers and supervisors. This experience has equipped me with the patience, problem-solving skills, and attention to detail to ensure customer satisfaction in a dynamic environment like Yellow Social Interactive gaming. I am particularly drawn to the company because of your innovative approach to combining social interaction with gaming. I am eager to bring my customer service and fraud management expertise to your team, ensuring players have a secure, enjoyable, worthwhile experience. I appreciate your consideration and look forward to discussing how my skills align with the Company’s goals. Regards, Vereen RichardsReferences
References
- Akeem Isacc, US Operations Fraud Supervisor, Golden Grove New Extension, (268) 724-2261
- Adeal Philip, Risk Analyst (Trainer at Dixie LTD), Global Management Infrastructure Services LTD, All Saints Village, (268) 734-0797
- Khadye Jonas, Retail Sales Manager, Fines Institute, Queen Elizabeth Highway, (268) 782-7786
Hobbies and Interests
Hobbies and Interests
- Beach excursions
- Traveling
- Artistic Expressions
- Volunteering
- Cooking and Gardening
- Cultivating new habits
- Reading
- Self-development exercise
Timeline
Expeditor/Line Chef/Pastry Chef and Pantry Chef
The Pequot
01.2022 - 01.2023
Line Chef / Pantry Chef
Organic Krush
01.2021 - 01.2023
Bingo/Sports/Support/US Fraud Specialist, Customer Support Representative
Dixie Operations Limited
01.2017 - 01.2021
Customer Support Representative
Budget’s Rental Company
01.2015 - 01.2017
Junior Electrical Support Engineer
Antigua Public Utilities Authority
01.2006 - 01.2008
University of the West Indies
Effective Management & Leadership & Digital Brand Management
Antigua & Barbuda Hospitality Training Institute
Culinary Arts Associates Degree Program
Antigua State College
Construction Engineering
Princess Margaret Secondary
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