Verna Semple
St John’s Antigua
Summary
Dynamic and adaptable professional with a proven track record in housekeeping and customer service, notably at Mill Reef Club. Excelled in enhancing cleanliness standards and guest satisfaction through effective time management and active listening. Demonstrated creativity in teaching roles, significantly improving student engagement and performance. Skilled in communication and hospitality, committed to excellence in every task.
Overview
31
31
years of professional experience
Work History
Housekeeping
Mill Reef Club
11.2019 - 05.2023
- Coordinated with housekeeping to ensure timely room availability and optimal cleanliness standards.
- Improved housekeeping inspection quality by implementing efficient management protocols and checklists.
- Improved hostel cleanliness through regular maintenance, inspections, and timely housekeeping tasks.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained a clean working environment by enforcing housekeeping procedures among team members.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
Housekeeping
Jumby Bay Island
11.2018 - 11.2019
- Coordinated with housekeeping to ensure timely room availability and optimal cleanliness standards.
- Improved hostel cleanliness through regular maintenance, inspections, and timely housekeeping tasks.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained a clean working environment by enforcing housekeeping procedures among team members.
- Performed housekeeping on rig floor by cleaning equipment and removing debris from rig stairs.
Housekeeping
Standard Hotel Manhattan
07.2014 - 11.2014
Housekeeping
Sandals Grande Antigua
09.2007 - 12.2009
- Coordinated with housekeeping to ensure timely room availability and optimal cleanliness standards.
- Improved housekeeping inspection quality by implementing efficient management protocols and checklists.
- Improved hostel cleanliness through regular maintenance, inspections, and timely housekeeping tasks.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained a clean working environment by enforcing housekeeping procedures among team members.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
Cashier and Waitress
Al Porto’s Restaurant
11.2000 - 12.2006
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with returns, refunds and resolving transaction issues.
Home Economics Teacher
Ants Grove CHS High School , Excel Pre School and Daycare
09.1992 - 03.1997
- Employed variety of teaching strategies and instructional techniques to meet different aptitudes and interests of students.
- Collaborated with colleagues to develop innovative teaching strategies, resulting in improved student motivation and academic performance.
- Prepared and delivered lectures to students on child care, nutrition and food science.
- Managed classroom behavior effectively by establishing clear expectations and maintaining consistent discipline practices, promoting a focused learning environment.
Skills
Great Team Player
Reliable
Communication
Time Management
Adaptability
Customer Service , hospitality
Active listening
Creativity
Timeline
Housekeeping
Mill Reef Club
11.2019 - 05.2023
Housekeeping
Jumby Bay Island
11.2018 - 11.2019
Housekeeping
Standard Hotel Manhattan
07.2014 - 11.2014
Housekeeping
Sandals Grande Antigua
09.2007 - 12.2009
Cashier and Waitress
Al Porto’s Restaurant
11.2000 - 12.2006
Home Economics Teacher
Ants Grove CHS High School , Excel Pre School and Daycare
09.1992 - 03.1997
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