Vishundai Scotland
Mount Pleasant
Summary
At ECAB, I lead the customer services team to enhance customer satisfaction by demonstrating exceptional problem-solving and interpersonal skills. My leadership fosters a culture of excellence that improves team communication, significantly contributing to our department's success especially during bank transitions.
Overview
20
20
years of professional experience
Work History
Supervisor II - Banking Services
ECAB
12.2004 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
No Degree - Banking And Finance - Continuation
University of The West Indies
OnlineHigh School Diploma -
Ottos Comprehensive School
St Johns Antigua06-2003
Skills
- Training and mentoring
- Staff Management
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Interpersonal Skills
- Professionalism
- Customer Relationship Management
Timeline
Supervisor II - Banking Services
ECAB
12.2004 - Current
No Degree - Banking And Finance - Continuation
University of The West Indies
High School Diploma -
Ottos Comprehensive School
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