Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakeel J.R.S John

Golden Grove

Summary

Technician with practical experience in troubleshooting, maintaining, and repairing equipment. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Proficient in diagnostics, electrical systems, and mechanical repairs. Known for reliability and a results-driven approach.

Overview

10
10
years of professional experience

Work History

Junior Technician

APUA
01.2017 - Current
  • Conducted daily network backup operations to improve business continuity.
  • Maintained and repaired technological equipment and peripheral devices such as routers.
  • Developed strong relationships with clients and vendors by maintaining clear communication channels throughout project timelines.
  • Conducted routine equipment maintenance, ensuring optimal functionality and longevity.
  • Provided exceptional customer service, addressing client concerns efficiently and professionally.

Junior Technician

Special Security
01.2016 - 01.2017
  • Improved customer satisfaction by providing timely and effective technical support.
  • Installed and upgraded anti-virus software to guarantee maximum security at user level.
  • Handled multiple tasks simultaneously while maintaining attention to detail, contributing to timely project completions.
  • Assisted senior technicians in complex installations, resulting in efficient project completion.

Customer Service Representative

NCO Call Center
01.2015 - 01.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

All Saints Secondary
All Saints Village
07.2013

Skills

  • Data backup and recovery
  • Customer support
  • Software installation
  • Network configuration
  • Customer service
  • Attention to detail
  • Strong team player
  • Flexible and adaptable

Timeline

Junior Technician

APUA
01.2017 - Current

Junior Technician

Special Security
01.2016 - 01.2017

Customer Service Representative

NCO Call Center
01.2015 - 01.2016

High School Diploma -

All Saints Secondary

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Jakeel J.R.S John