Evangelin Joseph
Carlisle,Antigua, St John's
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
ECAB
St John's, Antigua
02.2018 - 01.2025
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Updated and maintained databases with current information.
Ministry of Social Services
Government of Dominica
Roseau , Dominica
05.2014 - 08.2017
- Monitored office supply stock levels and placed timely orders for replenishment.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Provided administrative support for staff members.
- Answered telephones, directed calls, and took messages.
- Scanned documents into digital format for storage purposes.
- Answered and directed phone calls to appropriate staff members.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Counts Clerk
Astaphans Ltd
Roseau , Dominica
07.2009 - 09.2014
- Identified and resolved inventory problems, including damaged or lost items.
- Managed inventory levels to ensure optimal stock at all times.
- Created reports on inventory activity, shortages, overages.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Performed inventory cycle counting and identified discrepancies.
Education
AML/ CFT Training
KAW Management Services Ltd
Antigua 10-2018
Human Resources Management
UWI Open Campus
Dominica 09-2015
Customer Service Management
Dominica State College
Dominica 08-2015
Information Technology
Youth Skill Development
Dominica 02-2015
High School Diploma -
Castle Bruce Secondary
Dominica 09-2007
Skills
- Problem resolution
- Inventory management
- Administrative support
- Communication skills
- Positive and professional
- Team development
- Customer service excellence
References
References available upon request.
Timeline
Customer Service Representative
ECAB
02.2018 - 01.2025
Ministry of Social Services
Government of Dominica
05.2014 - 08.2017
Counts Clerk
Astaphans Ltd
07.2009 - 09.2014
AML/ CFT Training
KAW Management Services Ltd
Human Resources Management
UWI Open Campus
Customer Service Management
Dominica State College
Information Technology
Youth Skill Development
High School Diploma -
Castle Bruce Secondary
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