Malikiya LAWRENCE
KISSIMMEE
Summary
A motivated and adaptable individual, equipped with fresh insights and a hunger for continuous learning, seeking to contribute to a dynamic team and embark on a successful career journey. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
4
4
years of professional experience
Work History
Human Resources Assistant
THE VERANDAH ANTIGUA
10.2023 - Current
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Participated in recruitment and selection process for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and redirected incoming phone calls for office.
- Participated in job fairs to recruit new talent.
- Updated and maintained employee attendance records.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Supported payroll processing, ensuring accurate and timely salary distribution.
Part-time Cashier
WALLINGS NATURE RESERVE
05.2022 - 09.2022
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering the site and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Part-time Direct Sales Agent
FLOW ANTIGUA
08.2021 - 09.2021
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Part-time Direct Sales Agent
MARKETING MACHINE
11.2020 - 12.2020
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Science - Management with a concentration in Human Resource
UNIVERSITY OF THE WEST INDIES
01.2023
Associate Degree - Business Administration
ANTIGUA STATE COLLEGE
01.2020
Caribbean Examinations Council Secondary Examinations Certificate (CSEC) - 7 subjects, Certificate in Business Studies
PRINCESS MARGARET SCHOOL
01.2018
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Team Player
- Human resources administration
- Employee Onboarding
- Payroll Administration
Hobbies and Interests
- Volleyball
- Swimming
References
- Devonneke Gordon, US AIR FORCE, 484-773-6311
- Miguel Arthurs, Resort Operations Manager, 876-518-0891
Timeline
Human Resources Assistant
THE VERANDAH ANTIGUA
10.2023 - Current
Part-time Cashier
WALLINGS NATURE RESERVE
05.2022 - 09.2022
Part-time Direct Sales Agent
FLOW ANTIGUA
08.2021 - 09.2021
Part-time Direct Sales Agent
MARKETING MACHINE
11.2020 - 12.2020
Associate Degree - Business Administration
ANTIGUA STATE COLLEGE
Caribbean Examinations Council Secondary Examinations Certificate (CSEC) - 7 subjects, Certificate in Business Studies
PRINCESS MARGARET SCHOOL
Bachelor of Science - Management with a concentration in Human Resource
UNIVERSITY OF THE WEST INDIES
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