Chevere D Evans
All Saints Village. Antigua ,N/A
Summary
Chevere Evans is a highly motivated professional with a strong passion for information technology, computer repairs, and software development. With a solid background as a Customer Service Agent for over 5 years, having developed exceptional skills in building team unity, applying critical thinking to resolve issues, and consistently displaying a friendly and approachable attitude. These valuable competencies make them an excellent addition to any organization.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Ag Services
05.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Professional Photographer
Sandals Grande Antigua
05.2021 - 05.2024
- Photographed high-quality images for various print and digital projects.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Archived photographs on computers and servers.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
Marketing Research Assistant
Core Consult Inc
10.2020 - 10.2021
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Collated information to interpret data for clients.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Customer Service Agent
PDV Caribe Antigua & Barbuda LTD
01.2017 - 04.2021
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Warehouse Assitant
Gigi Industries
03.2019 - 06.2019
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Operated forklifts to transfer inventory to and from target destinations.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
Graphics Designer Intern
Ministry Of Health
08.2016 - 09.2016
- Maintained excellent attendance record, consistently arriving to work on time.
- Put together videos for social media, advertising and informational purposes.
- Met with customers to present mockups and collect information for adjustments.
- Created digital image files for use in digital and traditional printing methods.
- Designed website layouts, templates and unique branded looks.
- Developed display, marketing and packaging materials to support product branding strategies.
Education
High School Diploma -
All Saints Secondary School
All Saint Village 06.2016
Skills
- Documentation and reporting
- Report preparation
- Complaint resolution
- Stock management
- Time Management
- Fast Learner
- Data Entry and Maintenance
- Customer Data Confidentiality
- Computer Proficiency
- Microsoft Office Suite
- Exemplary Work Ethic
- Hardware upgrades
- Technical Support
- Technical Troubleshooting
- Microsoft Outlook
Additional Information
Vast knowledge in Microsoft Office
- Word
- Excel
- Powerpoint
- Access
Programming Languages
- C++
- Java
- Python
Affiliations
- Patrea Herny - 2687287996
- Deshorn David - 2687258097
- Annie-Mary Liverpool - 2687201991
Timeline
Customer Service Agent
Ag Services
05.2024 - Current
Professional Photographer
Sandals Grande Antigua
05.2021 - 05.2024
Marketing Research Assistant
Core Consult Inc
10.2020 - 10.2021
Warehouse Assitant
Gigi Industries
03.2019 - 06.2019
Customer Service Agent
PDV Caribe Antigua & Barbuda LTD
01.2017 - 04.2021
Graphics Designer Intern
Ministry Of Health
08.2016 - 09.2016
High School Diploma -
All Saints Secondary School
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