Faith R Richards
St. John's
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
AG Services
09.2022 - Current
- Foster and strengthen customer relationships through multiple communication channels, including email, phone, and live chat.
- Address and resolve customer inquiries and issues while delivering exceptional service.
- Communicate relevant information from various departments to customers effectively.
- Stay informed about company policies, procedures, and product knowledge.
- Proactively contribute to improving departmental standards and achieving goals.
- Verify the authenticity of documents and cross-check information to ensure accuracy.
- Identify and prevent fraudulent activities while maintaining confidentiality.
- Develop and facilitate training programs for staff.
- Remain updated on industry trends and changes.
Customer Service Representative Internship
Antigua and Barbuda Public Utilities Authority
07.2022 - 09.2022
- Foster and strengthen customer relationships through phone call and emails.
Administrative & Sales Representative
Rainbow Bakery
09.2019 - 07.2022
- I assisted the family operations with its administrative duties and also played the role as sales representative (part-time).
Academic Internship
ROYALTON ANTIGUA RESORT & SPA
06.2021 - 07.2021
- During the 6 weeks internship, I had the opportunity to oversea and carry out duties within 5 departments.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- These departments included; Housekeeping, Telephone Operations (resort operator), Weddings & Events Planning, Front Desk and Guest Services.
Administrative /Statistical Assistant
Family and Social Service Division
04.2017 - 05.2019
- Supported a team of over 20 staff members in their daily functions. These include assisting the director, planning and organizing social events, supervising the office and serving as receptionist and statistical clerk.
- Assisted in the preparation of comprehensive reports, presenting findings in a clear and concise manner for non-technical audiences.
Education
Certificate - Project Management
University of The West Indies Open Campus
Antigua04-2024
Certificate - Human Resources Management
Antigua & Barbuda Investment Authority
Antigua, W.I.01.2021
Associate of Science - Tourism Management
Antigua & Barbuda Hospitality Training Institute
Antigua, W.I.01.2021
Certificate - Digital Media Marketing
Antigua & Barbuda Investment Authority
Antigua, W.I.01.2021
Certificate - Guest Services Professional Tourism
American Hotel & Lodging Education
Orlando, FL05-2020
Certificate - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL04-2020
High School Diploma -
Princess Margaret School
Antigua, W.I.07-2013
Skills
- Bilingual (Intermediate Fluency in Spanish)
- Customer Service Excellence
- Leadership & Team Collaboration
- Strong Oral & Written Communication
- Problem-Solving & Conflict Resolution
- Analytical & Attention to Detail
- Digital Media Marketing (Canva Proficiency)
- Compliance & Risk Assessment Knowledge
- Information Security (InfoSec) Training
Trainings
- Anti-Money Laundering Training- Yearly 2022-2024
- Quarterly Information Security (InfoSec) Training - Quarterly 2022-2024
Accomplishments
- Competent Leader, Antigua Toastmasters Club, 2019
- Antigua National International Speech Contest Winner, Antigua Toastmasters Club, 2019
Extracurricular Activities
- Volunteer at the Halo Foundation GenY
- Member and Volunteer Youths Arise Antigua
References
Farida Isaac-Carr Shawn Maile
Senior Welfare Officer Human Resource Manager
268 725-8038 268 772-5100
Software Proficiency
Customer Relationship Management Softeware
Project Management & Documentation: Jira, Confluence
Communication: Zulip, Jitsi
Timeline
Customer Service Representative
AG Services
09.2022 - Current
Customer Service Representative Internship
Antigua and Barbuda Public Utilities Authority
07.2022 - 09.2022
Academic Internship
ROYALTON ANTIGUA RESORT & SPA
06.2021 - 07.2021
Administrative & Sales Representative
Rainbow Bakery
09.2019 - 07.2022
Administrative /Statistical Assistant
Family and Social Service Division
04.2017 - 05.2019
Certificate - Project Management
University of The West Indies Open Campus
Certificate - Human Resources Management
Antigua & Barbuda Investment Authority
Associate of Science - Tourism Management
Antigua & Barbuda Hospitality Training Institute
Certificate - Digital Media Marketing
Antigua & Barbuda Investment Authority
Certificate - Guest Services Professional Tourism
American Hotel & Lodging Education
Certificate - Hospitality And Tourism Management
Florida Atlantic University
High School Diploma -
Princess Margaret School
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